The United Airlines Amman Office gives travelers clear information on the airline's baggage policy. The general carry-on baggage and personal item for the traveler are usually complimentary, while the baggage allowance for checking is subject to ticket type, destination, and MileagePlus membership. The office helps with questions on baggage size, weight, and the fee involved for extra, oversized, or overweight bags. It further assists in claiming lost or delayed bags and advance payment for extra bags. Passengers are advised to call the Amman office prior to the flight to confirm they are in compliance with all baggage regulations and avoid any inconvenience at the last minute.